Terms & Conditions

Welcome to Randope.shop. Randope is a Bangladesh-based online store focused on home decor and dopamine decor. We offer lamps, clocks, decorative products, accessories, and lifestyle products designed to make your home and personal spaces more beautiful, joyful, and expressive.

By placing an order or purchasing a product from Randope.shop, you agree to the following Terms & Conditions.

Return & Refund Terms

Returns, refunds, or exchanges are not accepted for change of mind, incorrect product selection, or if the product is no longer required.

A refund or replacement may be considered under the following circumstances:

• There is clear evidence that the product or service was not delivered
• The product does not match the description or specifications provided on our website
• The product is defective
• The product is damaged during delivery
• The issue is reported within 24 hours of receiving the product
• A complete and continuous unboxing video from the time of receiving the parcel may be mandatory for refund or replacement claims. The video must be unedited and without cuts. Claims involving damaged, incorrect, or incomplete products may not be accepted without the required unboxing video.

How to Request a Refund

To request a refund or replacement, customers may be required to provide:

• Order number, invoice number, or phone number
• Reason for the refund or replacement
• Photos or videos of the product
• Other relevant supporting evidence

Minor differences between product images, colors, or information displayed on the website and the actual product may occur due to lighting, photography, or screen settings. Such minor differences will generally not qualify for a refund.

Refund Processing Time

Once a refund request has been reviewed and approved, the refund will generally be processed within 7–10 working days through the original payment method.

The actual time required to receive the refunded amount may vary depending on the customer’s bank, mobile financial service provider, card issuer, or payment provider.

Important Return Conditions

• Returned products must be unused.
• Products should be returned with their original packaging where applicable.
• Any damage to the product should be reported to the delivery personnel immediately.
• Return shipping costs may be the responsibility of the customer depending on the circumstances.
• Additional transaction or service charges paid during payment may not be refundable.

Payment Policy

• Customers are advised to confirm product availability and pricing before making payment.
• Payments can be made through the approved payment methods available on Randope.shop.
• Additional transaction or service charges may apply to certain payment methods.
• Third-party payment providers may have their own terms and conditions.
• Additional transaction or service charges paid during payment may not be refundable.

Failed Payment / Transaction Policy

If a payment fails but the amount is deducted from your bank account, card, bKash, Nagad, Rocket, or another financial service, the relevant bank or payment provider will generally reverse or refund the transaction.

The timeframe for receiving such funds depends on the relevant bank, card issuer, mobile financial service provider, or payment provider.

Randope.shop does not receive funds from failed or incomplete transactions. Therefore, we cannot directly issue or expedite such refunds.

If the amount is not returned within the expected timeframe, customers should contact their bank, card issuer, or payment provider.

Customers should keep their Transaction ID, Bank Transaction ID, payment receipt, and order information when contacting the relevant authority.

Successful transactions will be handled according to our Return & Refund Policy.

Order & Delivery

• Order processing and delivery times depend on the product type, availability, and delivery location.
• Orders within Dhaka generally take up to 5 business days, while orders outside Dhaka may take up to 10 business days.
• Delivery times may vary depending on the product and order type.
• Order processing may be delayed during weekends or public holidays.
• Randope.shop reserves the right to cancel an order without prior notice when necessary.
• If a product is listed at an incorrect price, we reserve the right to cancel the order and correct the pricing error.

Warranty Policy

• Warranty terms may vary depending on the product.
• Customers must provide a valid invoice or proof of purchase when making a warranty claim.
• Customers may be responsible for return shipping costs for warranty service.
• Where warranty service is provided by the manufacturer or supplier, Randope.shop may assist with communication and coordination between the customer and the relevant party.
• Products without a stated warranty are not covered by a warranty claim.

Privacy Policy

We are committed to protecting your personal information.

Your information may be used for order processing, product delivery, customer support, website operation, and other necessary business activities.

We do not sell, rent, or trade your personal information without authorization, except where disclosure is required by law.

Please review our Privacy Policy for more information.

Contact Us

For any questions, complaints, or support, please contact us:

Randope.shop
Email: randope.shop@gmail.com
Phone: 01577125346
Website: randope.shop

Last Updated: September 9, 2026