Refund and Returns Policy

Last Updated: 23 August 2026

At Randope, customer satisfaction is our priority. If you receive a defective, damaged, or incorrect product, we are happy to assist you with a replacement or refund according to the policy below.

7-Day Return & Replacement Policy

Our return and replacement policy is valid for 7 calendar days from the date you receive your order.

To qualify for a return or replacement, the product must:

• Be returned within 7 days of delivery.
• Have a discrepancy between the product information or specifications displayed on our website and the actual product received.
• Be in its original condition with all accessories, manuals, and packaging where applicable.
• Not have any physical damage, scratches, misuse, or signs of unauthorized repair.
• Include the original invoice or proof of purchase.

Randope shall not be held liable for minor discrepancies between product information displayed on the website and the actual product received, including minor variations in color, texture, finish, or appearance that may occur due to lighting, photography, manufacturing, or screen settings. However, customers may request a return in accordance with this Return & Refund Policy where the difference is significant or the product does not reasonably match its stated description or specifications.

Products returned without original packaging or with missing accessories may not qualify for a refund or replacement.

Products Not Eligible for Return

The following products are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Products damaged due to customer misuse, accidents, negligence, or improper installation.
• Products with physical damage occurring after delivery.
• Products with compatibility issues caused by the customer’s device, setup, or other equipment.
• Clearance, promotional, or discounted products.
• Customized or specially sourced items unless they are defective or incorrectly supplied.
• Products where the manufacturer’s or distributor’s warranty conditions have been violated.

Damaged, Defective or Wrong Product

If you receive:

• A damaged product
• A defective product
• The wrong product
• A product with missing accessories

Please contact us within 48 hours of receiving the order with:

• Your order number
• Photos or videos clearly showing the issue
• A brief description of the problem

Our support team will review your request and provide further instructions.

For damage or delivery-related issues, customers are strongly advised to keep the original packaging and provide clear evidence of the condition of the package and product upon delivery.

Refund Process

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using the original payment method whenever possible.

Refund Timeline

Approved refunds are generally completed within 7–10 working days after the returned product has been received, inspected, and the refund request has been approved.

Depending on your payment provider or bank, the credited amount may appear later due to their own processing time.

Non-Refundable Fees & Charges

The following charges are generally non-refundable unless the return is due to our mistake:

• Delivery charges
• Return shipping charges
• Cash on Delivery (COD) fees
• Payment gateway processing charges, where applicable
• Advance payment made to confirm an order, unless the product arrives damaged, defective, or incorrect.

Order Cancellation

Orders may be cancelled before shipment.

If an order has already been shipped, it cannot be cancelled and must follow the return policy after delivery.

Pre-order or specially sourced products may not be cancelled once procurement or preparation has started.

Exchanges

We replace products only when they are:

• Defective
• Damaged during transit
• Incorrectly delivered

Replacement is subject to product availability. If the same item is unavailable, we may offer:

• A suitable replacement
• Store credit
• A refund

The final resolution will depend on the nature of the issue and product availability.

Warranty

Products carrying a manufacturer or distributor warranty are covered only by the warranty terms specified on the individual product page or warranty policy.

Warranty claims are separate from the return policy and may require inspection by the manufacturer, distributor, or authorized service center.

For products that carry a Randope replacement or servicing warranty, the applicable warranty terms will be specified separately.

Return Shipping

If the return is due to our mistake, such as receiving a wrong, defective, or damaged item, Randope will provide instructions regarding the return shipping process.

If the return is requested for any other approved reason, the customer is responsible for the return shipping cost.

We recommend using a trackable courier service for returns. Randope is not responsible for items lost or damaged during return transit when the return is arranged by the customer.

Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us through the official contact information provided on the Randope website.

Randope
Email: randope.shop@gmail.com
Phone: +8801577-125346
Website: randope.shop
Location: Mirpur, Dhaka, Bangladesh